General Policies
Should you need size adjustments or reasonable repairs* to an order, please contact the artist directly.
*”Reasonable repairs” includes, but is not limited to : broken chain, clasp replacement, and snapped beading
For any lost or damaged orders, please contact the artist directly :
Karen Tretiak
KarenTretiak@yahoo.com
Should there be damage to your order, the artist can connect with you to fix or replace any damaged items.
The artist has the right to refuse a refund or replacement for any reason; There is no 100% guarantee any lost or damaged items will be replaced or refunded upon inquiry.
DISCLAIMERS:
All items marked “gold” are made with 14-karat gold filled.
All items marked “silver” are made with sterling silver.
And any “stones” used are natural stones.
When ordering online, please understand all items are handmade, and some are made in batch sets. The exact items you receive may vary slightly from the one’s depicted.
Your patience and understanding is appreciated!
Online Orders & Shipping
Online Ordering
All online purchases are processed as they are received.
Order will be shipped within 5-10 business days after purchase.
Customers will receive email updates on the status of their order after payment is processed.
Each order is carefully inspected and safely packaged by the artist to best ensure quality shipment.
Custom Orders and Commissions
Interested in custom commissions, please fill out the Custom Order Form for an estimate.
US Domestic Shipping
We are currently able to ship packages to most locations within the continental United States.
International Shipping
Unfortunately, International shipping is NOT available at this time.
FAQs - Frequently Asked Question’s
“How long will it take for my order to arrive?”
Most orders are process and shipped within 5-10 business days and you will receive order updates via email after your order is placed and payment is confirmed.
“Is your entire inventory online?”
No, the artist has a select inventory available on the online Shop page.
To see exclusive designs, please visit the Local Shops and Craft Fair page for more info.
“I saw something at a Craft Fair but it’s not available online, can I still buy it?”
Possibly, in this case please fill out the Custom Order Form to describe the item you are interested in and the artist can see what might be available.
“Can you hold any items?”
Unfortunately, the artist cannot reserve or “hold” any items without payment.
Have Other Questions?
If you have any other general questions,
Please contact the artist directly :
Karen Tretiak
KTretiak@yahoo.com
If you have questions or concerns about the website,
Please contact the site manager :
Ashley King
AshleyKing.Design95@gmail.com